Frequently asked questions

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How do I pair my EARSOLE earbuds?

Open the charging case next to your phone, turn on Bluetooth, and select EARSOLE from the device list. After the first pairing they reconnect automatically whenever you open the case.

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How long does the battery last?

Battery life depends on the model and volume. Most EARSOLE earbuds play for several hours on a charge, and the charging case tops them up for multiple full cycles. Check each product page for its rated playtime.

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Are they suitable for workouts and calls?

Yes. Our earbuds use a lightweight, secure fit and a built-in microphone for clear hands-free calls. Specific sweat/water resistance is listed on each product page.

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What shipping options do you offer?

We offer free standard shipping on orders over $45 and ship worldwide. Orders are processed within 1–2 business days and typically arrive in 7–15 business days depending on destination. Every order includes tracking.

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What is your return policy?

You can return unused earbuds in their original packaging within 30 days of delivery for a refund. If an item arrives faulty, contact us and we'll arrange a replacement.

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How do I contact support?

Use the contact page or email support@earsole.com. We reply within 1–2 business days.