Refund policy

30-Day Satisfaction Guarantee
You have 30 days after delivery to request a return. Earbuds and headphones do not need to be unopened or unworn: if they aren’t comfortable, don’t fit, or just aren’t for you, tell us within 30 days and we’ll refund or replace them. Please send the item back with the earbuds or headphones, the charging case and the ear tips it came with. You’ll also need your order number or proof of purchase.

To start a return, you can contact us at support@earsole.com. Please wait for our return instructions and confirmed return address before sending a parcel.

If your return is accepted, we will send instructions on how and where to return your package. Responsibility for return shipping is explained below. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@earsole.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Earbuds and headphones you have worn are not treated as personal care goods — they are covered by the 30-Day Satisfaction Guarantee. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Please return the item with all the parts it came with and your proof of purchase. Worn earbuds and headphones are accepted, as under the 30-Day Satisfaction Guarantee.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@earsole.com.

Return shipping costs

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

These terms do not affect your statutory rights.